What Is An Incident?

An unplanned and unwanted event which disrupts the work process and has the potential of resulting in injury, harm, or damage to persons or property.

An incident may disrupt the work process, but does not result in injury or damage. It should be looked as a “wake up call”.  It can be thought of as the first of a series of events which could lead to a situation in which harm or damage does occur.  
Example of an incident:  A 50 lb carton falls off the top shelf of a 12’ high rack and lands near a worker.  This event is unplanned, unwanted, and has the potential for injury